FAQ

FAQ

Is Kona Stay typical Ryokan inn or Western style hotel?

Kona Stay has completely refurbished the building which was originally a ryokn inn. Guest room has tatami floor, Japanese atmosphere remaining, but facilities of hotel specification such as bed and sofa are in place. We do not have Ryokan-specific customer service such as Nakai.

What is the meal service?

Only breakfast is offered at Kona Stay. We will introduce nearby eateries at dinner time. Although we need a reservation, you can also book kaiseki cuisine at neighboring Ryokan inn. Please contact us first.

Please tell me about breakfast in detail.

We offer continental breakfast from 7 am to 9:45 am. Freshly baked bread, fresh vegetable salad, original clam chowder etc are offered.

Do you have a shared kitchen?

Yes. We have a shared kitchen that guests can use freely from 11 am to midnight in the common dining on the second floor. If you are shopping at neighboring supermarkets and preparing meals by yourself it is also possible to spend your budget to other activities accordingly. Refrigerators and kitchen supplies are available for rent. Also, on the first floor BBQ terrace, you can enjoy a barbecue as there is a special grill.

Are there Wi-Fi service?

Yes. Because the whole building is Wi-Fi compatible, high-speed internet can be used anywhere. Please confirm the password at the front desk.

What are the characteristics of eBike?

eBike is a state-of-the-art sports bike with electric assist motor attached. Even women and senior citizens can easily climb up the slope, so cycling can be enjoyed happily even on the road of Izu with many ups and downs. At Kona Stay we prepare various types of eBike and we propose a course suitable for the purpose.

Do you sell bicycle maintenance and parts etc?

Cleaning service using high-quality chemicals and easy repair parts are available in a space specialized for bicycles called “Kona Base”. In the cycle pit beside the entrance of the hotel, we prepare tools and air vents, so you can use them for maintaining your bike.

What is the cycle tour like?

Various courses tailored to customers needs, such as 2-hours river side beginner course, to hill-climb scenery course, and to history oriented course, etc. are available.

Can I use Kona Stay for business conference and training camp?

Yes, of course it is greatly appreciated. If you are a student’s camp, you can stay at a very reasonable price with a dormitory. In addition, if you are a social worker, you can use a private room for 2 to 3 people, and you can also hold a meeting, a workshop etc at the common dining.

Can I charter a hot spring?

No. There is no hot spring on charter.

Is there a bar and lounge?

There is no general bar, but there is a vending machine bar called Kona’s Bar. Local craft beer, local sake, wine etc. are prepared. Please enjoy a cup in the lounge next to the lobby while having a meeting with the staffs about tomorrow’s cycle tour.

Are there services such as bicycle courier?

Yes. We accept home delivery service such as bicycles and big luggage. Both of sending to Kona Stay and sending from Kona Stay are supported.
When sending luggage, please send it to “Kona Stay Izu-Nagaoka” 307 Kona Izunokuni city, Shizuoka pref. 〒410-2201. Please be sure to write the scheduled check-in date and the name of the person staying.

Can I use credit card or electronic money at Kona Stay?

Yes. You can use VISA, Master, JCB, Diners, American Express etc for credit card.
Electronic money such as Rakuten Edy, nanaco, waon, QuicPay, and Suica can also be used for payment.

What time is check-in and check-out?

If it is a normal plan, it will be from 15 o’clock to 22 o’clock check in, 10 o’clock check out.
If you stay in a private room longer than two days, you can stay in the room during the daytime. Please wait in the public area during the cleaning between 10 o’clock and 14 o’clock if you stay in dormitory.

Is there a convenience store in the neighborhood?

There is a 7-Eleven place 8 minutes on foot from the hotel. There is a supermarket in the place of 5 minutes on foot.

Is there a curfew?

There is no curfew, but the entrance’s automatic door hangs at night. Entering with a PIN number.

Can I bring a pet?

Sorry, but no. You can not stay with pets. However, guide dogs, assistance dogs. can stay together in a private room.

Is there a parking lot?

There is a private parking place 3 minutes on foot from the hotel. Since the number of units is limited, please visit the front desk once and check the availability before you park. (¥1,000/night)

Is it possible to use it in a wheelchair?

It is possible to use the guest room in wheelchair. There is also a universal toilet on the 1st floor of the hotel. However, we do not support the wheelchair in the public bath, so we ask family members to help the pserson with bathing together.

Can I bring my bicycle into my room?

Yes. We are preparing a location for bicycles in the room. Before entering, please clean the bicyle body and tires dirty before bringing in.

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